How to create a customer account on Arnaud Ventoux Pièces?
To create an Arnaud Ventoux Pièces customer account, simply go to our website www.arnaudventouxpieces.com and click on Log in at the top right, then choose New customers? and click on Personal Account or Professional Account.
You will then be asked to enter your personal information. You will also be offered the option to subscribe to our newsletter when you register.
I have lost or would like to reset my password, what should I do?
Don't worry, here is the page to request your password again: https://www.arnaudventouxpieces.com/recuperation-mot-de-passe. You will then just need to enter the email address used when you created your account.
If you encounter any difficulties, you can contact us by phone at +33 4 76 67 50 67 or via our contact form.
How to order on the site?
To order on the site, nothing it's simpler!
Just put your items in your basket by clicking on "add to basket" (button at the bottom of each item) and finalize your order by going to the basket summary available by clicking on the basket icon at the top right.
All you have to do is check your items, desired quantity, delivery/billing address to move on to the last step: choosing the payment method by clicking on Order.
Once your order has been validated, a summary will be sent to you by email. As a reminder, once your order has been validated, you will receive an order confirmation email. This email is the only one that validates your order and will indicate that it has been taken into account. It is possible to pay for your order online or on site when you come to pick it up at the store.
I would like to order online and pick up my package in store, is that possible?
Yes of course, ordering online with in-store pick-up is possible. You just need to place your order normally on the site. Once on the shipping method selection page, you must choose Pick up in store.
All you have to do is choose your payment method and confirm your order.
Once your order has been confirmed, a summary will be sent to you by email. As a reminder, once your order has been confirmed, you will receive an order confirmation email. This email is the only one that confirms your order and will indicate that it has been taken into account. It is possible to pay for your order online or on site when you come to pick it up at the store.
What payment methods are available?
The different payment methods available to pay for your order are available in our general terms and conditions of sale and more specifically in paragraphs: 5.2 Payment terms.
Is it possible to choose a different billing and delivery address?
Yes, you just need to specify that the billing address is different from the delivery address in step 2 of your order validation.
Attention: An order validated with an incorrect billing address can no longer be modified, we invite you to contact us as soon as possible via our contact form by selecting the order in question to find a solution together before shipping your order.
I would like to return a product, how do I proceed?
We invite you to consult our general conditions of sale and more specifically to go to the following paragraph: 7.1 Right and withdrawal periods
You will find all the information necessary to answer your questions.